Privacy Policy

Last updated: June 29, 2026

Shield Services, LLC (“Shield Services,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use and share it, the choices you have, and the rights you may have under applicable law. It applies to information we collect through our website, by phone, by text message, and in the course of providing our services. It covers current and former customers.

Please read this Policy carefully. By using our website or services, or by providing information to us, you agree to the practices described here. If you have questions, contact us using the details in the “How to Contact Us” section below.

Information We Collect

We collect personal information from the following sources:

Information you give us

Your name, mailing address, email address, and telephone number, along with any other information you provide over the phone, through our website, or in documents and applications you submit to us.

Information about your accounts and transactions

Details about your debts and financial accounts, such as account balances with your creditors, payment histories, account activity, and information contained in your credit card statements or other reports relating to your debt.

Information from third parties

Information we receive from consumer reporting agencies, collection agencies, and other sources, including communications relating to your payment history, creditworthiness, income, or ability to satisfy your obligations.

Information collected automatically

When you visit our website, we and our analytics providers automatically collect limited technical information such as your IP address, browser type, device type, the pages you view, and the dates and times of your visits. We use this information to operate, secure, and improve our website. See “Cookies and Website Analytics” below.

How We Use Your Information

We use your personal information to:

• Provide, administer, and perform the services you have requested from us;
• Communicate with you about your account, including appointment reminders and account notifications;
• Carry out our contractual obligations to you and interact with your creditors and other parties on your behalf;
• Verify your identity and protect against fraud and unauthorized activity;
• Operate, maintain, secure, and improve our website and services; and
• Comply with applicable laws, regulations, and legal process.

How We Share Your Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We may disclose your information in the following circumstances:

• To carry out your requests. To effect, administer, and perform our services, we may disclose your information to your creditors, credit card companies, collection agencies, banks, and other entities and individuals necessary to deliver the services you have asked us to provide.
• To service providers. We may share information with companies that perform business operations on our behalf, such as payment processing, communications, hosting, and analytics. These providers are permitted to use your information only to perform services for us.
• For legal and safety reasons. We may disclose information as required or permitted by law, such as to protect against fraud, respond to a subpoena or other legal process, or protect our rights, property, or safety and that of others.
• In a business transfer. If we sell or transfer your account or our business assets to another provider, your information may be transferred as part of that transaction.

We prohibit the sale or transfer of your personal information to non-affiliated entities for their own use without first giving you the opportunity to opt out.

Cookies and Website Analytics

Our website uses cookies and similar technologies to function properly and to help us understand how visitors use the site. We use standard website analytics to measure traffic and improve performance. We do not use advertising or retargeting pixels to track you across other websites.

Most web browsers let you refuse or delete cookies through your browser settings. If you disable cookies, some parts of our website may not work as intended.

Text Messaging (SMS) Terms

If you provide your mobile number and opt in, you agree to receive informational text messages from Shield Services, LLC, such as appointment reminders and account notifications. Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP. For help, reply HELP or call us at 888-995-4599.

We do not share your mobile opt-in information or SMS consent with third parties or affiliates for their marketing or promotional purposes. Carriers are not liable for delayed or undelivered messages.

Your Privacy Choices

You may withdraw your consent to our collection, use, and disclosure of your personal information, subject to legal and contractual limits. To do so, contact our customer service team by phone or email using the details in “How to Contact Us” below. Withdrawing consent may limit or prevent our ability to provide our services to you.

Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), gives you the following rights regarding your personal information:

• Right to know. You can request the categories and specific pieces of personal information we have collected about you, the sources, the purposes for collecting it, and the categories of third parties with whom we share it.
• Right to delete. You can request that we delete personal information we collected from you, subject to certain exceptions (for example, information we must keep to complete a transaction or comply with the law).
• Right to correct. You can request that we correct inaccurate personal information we maintain about you.
• Right to opt out of sale or sharing. We do not sell or share your personal information as those terms are defined under the CCPA/CPRA.
• Right to limit use of sensitive personal information. We use sensitive personal information only for purposes permitted under the CCPA/CPRA, such as providing the services you request.
• Right to non-discrimination. We will not discriminate against you for exercising any of these rights.

To exercise any of these rights, contact us by phone at 888-995-4599 or by email at Email Us. We will verify your request before responding, and you may use an authorized agent to submit a request on your behalf. We will respond within the time required by law.

How Long We Keep Your Information

We retain your personal information for as long as needed to provide our services to you, to maintain your account, and to comply with our legal, tax, accounting, and contractual obligations. When information is no longer needed for these purposes, we take reasonable steps to securely delete or de-identify it. The retention period for each category of information depends on the nature of the information and the purpose for which it was collected.

How We Protect Your Information

We train our employees to protect customer information, and we maintain physical, electronic, and procedural safeguards designed to protect it. We authorize employees, agents, and contractors to access your information only when they need it to do their work for us. You can help keep your information secure by not sharing your password or personal information with anyone. Please remember that no method of transmission over the Internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

Children’s Privacy

Our website and services are intended for adults and are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this Policy periodically. Your continued use of our website or services after changes take effect means you accept the updated Policy.

How to Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact us:

Shield Services, LLC
Phone: 888-995-4599 (Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time)
Email us